For environmental and human friendly reason, products are made when you order it and all sales are final. We stand by our products. Should you receive a damaged, defective, or incorrect item, please contact us immediately so that we can evaluate the issue and make it right. Refunds or replacements for damaged or defective items must be initiated within 10 days of delivery.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at heyshipmate@16fleet.com. Please note that returns will need to be sent to the following address:
16Fleet
5810 Kingstowne Center Dr
Suite 120 #721
Alexandria VA 22315
If your return is accepted, we’ll send you a return shipping label for damaged, defective, or incorrect items. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at heyshipmate@16fleet.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders, fundraising merchandise, and personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
16Fleet does not accept exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at heyshipmate@16fleet.com.